Questions & answers
How can we help?
Everything about ordering, delivery, your reading and our Clarity Promise.
Ordering
Which reading should I choose?+
If you're unsure, start with the 3 Questions Reading: you choose the questions, so it fits almost any situation. For one past relationship, the Ex Connection Report goes deeper; for the months ahead, the Year Reading.
Is this a subscription?+
No. Each reading is a single payment. If we ever offer a membership, it will be clearly labelled, opt-in, and cancellable in one click.
What information do I need to give?+
Your name and birth date, your questions, and the names (and birth dates, if you know them) of anyone involved: him, her or them.
Which payment methods do you accept?+
Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay and Shop Pay. Your statement shows the charge as SPIRITUAL GLOWS.
Delivery
When will my reading arrive?+
Within the delivery time shown on the reading's page, counted from when your order is placed.
I can't find my reading. What now?+
Check your Promotions and Spam folders for an email from hello@spiritualglows.com. Still nothing? Reply or write to us and we'll resend it straight away.
I used the wrong email address.+
No problem. Send us your order number and the correct address, and we'll deliver it there.
Your reading
Who prepares my reading?+
Marie and her team prepare every reading from the details you send. For some readings, AI tools help with layout and wording; every reading is reviewed by a person before it is sent to you.
My question is about a woman, or I'm a man. Is that okay?+
Of course. Readings are written for your situation, whoever it involves.
Can a reading predict exactly what will happen?+
No. A reading is an interpretation that offers perspective and possibilities, not certainties. It's provided for entertainment and personal reflection, and it isn't a substitute for medical, legal, financial or psychological advice.
Refunds & Clarity Promise
What if my reading doesn't answer my questions?+
Reply to your delivery email and tell us what wasn't clear. Your reading is revised as many times as it takes.
How do I get a refund?+
Ask within 30 days of delivery by replying to your delivery email or writing to hello@spiritualglows.com. The refund goes back to your original payment method.
I see a charge I don't recognise.+
Write to us with the date and amount. We'll check it the same day and refund anything you didn't intend to buy.
Privacy & emails
Is my story kept private?+
Yes. It's used only to write your reading. We never sell it, and you can ask us to delete your data at any time.
How do I stop marketing emails?+
Click "unsubscribe" at the bottom of any email, or reply STOP. Order and delivery emails will still reach you.
Still have a question?
Write to hello@spiritualglows.com. We reply within 24–48 hours.